During 2023-24 we will be working with all key people and organisations on the co-design of our future care and support at home services.
Our proposals for the future commissioning of home care in Cornwall were presented to home care providers on 12 September 2023. You can view the full business case briefing below.
Home Care Recommissioning Full Business Case Briefing
Market Engagement Activities - Expressions of Interest
Care and Support at Home: Prior Information Notice (PIN) - Market Engagement
We asked stakeholders to complete a short questionnaire to:
- help inform our understanding of the market; and
- to confirm if this opportunity (if procured in the future) would be of interest to your organisation.
We also put out surveys on Let's Talk Cornwall for home care users and care workers to give us their feedback.
The responses provided were used solely for the purpose of market engagement.
Co-design conferences and workshops
As part of the engagement we held two stakeholder conferences followed by nine online workshops.
Conferences
These were held on:
- 5 April 2023, 10am-2pm at Victoria Offices, Station Approach, Victoria, St Austell PL26 8LG
- 20 April 2023, 10am-2pm at Heartlands Cornwall, Robinson's Shaft, Dudnance Lane, Pool TR15 3QY
Both dates covered the same content.
Thematic online workshops
The following 9 workshops took place across April and May to discuss key themes of our recommissioning proposals.
| Date | Time | Workshop Title | Description |
| 11 April 2023 | 10am - 12.30pm | Capacity Optimisation Strategies | To consider all options for capacity optimisation. Consider the use of artificial intelligence software. |
| 14 April 2023 | 9am - 11.30am | Our approach to place based commissioning | To move from a centralised commissioning approach to a locality-based zone approach.
The development of a vibrant micro provider market |
| 21 April 2023 | 2pm - 4.30pm | Opportunities to reduce carbon emissions |
To include requirements relating to our ambition to reduce carbon emissions by 15% year on year. |
| 25 April 2023 | 10am-12.30pm | Our approach to the contracting methodology. Lead/sub-contracting and our options for risk and gain share |
To reduce the number of home care providers we work with directly, using a lead/subcontracting approach. Having a longer contract term and a rationalised approach to the cost of overheads for commissioners. |
| 3 May 2023 | 2pm - 4pm | Provider of last resort functions both strategic and operational |
To redesign the strategic provider of last resort function. To reassign the operational provider of last resort function to the lead provider for each zone. The strategic provider of last resort function will be awarded through our Internal Direct Award (IDA) process. Home care business as usual will transfer to the zone rate for the external market. |
| 4 May 2023 | 2pm - 4.30pm | Workforce Strategy |
To continue to attract more people to work in Social Care, using the Proud to Care website and approaches. |
| 10 May 2023 | 2pm - 4.30pm | Service Specification Co-design | |
| 11 May 2023 | 10am - 12:30pm | Contracting Methodology Follow-up | An additional session to further discuss proposed changes to the contracting methodology. |
| 15 May 2023 | 1.30pm - 4pm | Open Workshop: Opportunity to feedback on all topics |