If you have chosen a Direct Payment to arrange your own care and support you will be paid your personal budget via AllPay. This is the Council’s preferred method of providing you with your personal budget monies.
Managing your Direct Payment with an AllPay account
The Direct payments team will help you with setting up the account. Once you have activated the account, we then load the card with your direct payment funds every 4 weeks (in advance).
The account works the same as a bank account and you can make telephone or online payments. You will also be able to pay in your financial contribution towards the cost of your care. As the account works the same as a bank account you can arrange to pay your chosen agency, personal assistant and other eligible needs.
You cannot withdraw cash or use the account to make payments through a card machine.
If you are managing a Direct Payment on behalf of someone else, we can still arrange the set up of the AllPay account for you.
Managing your Direct Payment via an AllPay account removes the need to submit bank statements to the Direct Payments Team. We can view your expenditure information via the AllPay account. The responsibility of the Direct Payment would remain with the you or the person supporting you with management of the Direct Payment. We cant not make transactions on your behalf.
Some more benefits of the AllPay Account include the following;
- The AllPay card account is separate to your ordinary bank account.
- Transactions can be completed over the telephone or online
- We can support you easily when you have queries regarding your Direct Payment because we can see the activity on your account
- You can’t go overdrawn on your AllPay account
- You can easily track spend and manage your personal budget
- You won’t need to send in copies of bank statements from an ordinary bank account as we can review the transactions
- There is no charge for the issue or use of this card
- Your card is a pre-paid card, which means that you can only spend available funds on the card
Signing up for AllPay
Are you currently using a bank account to manage your direct payment? Would you like to switch to an AllPay card? If so, please contact us. We can assist you with the change to AllPay.
If you are setting up a new Direct Payment with the team, we issue you with your AllPay account at the start of your Direct Payment.
How to setup a allpay account
You will need to confirm your identity to confirm who you say you are and sign a card holder agreement. To confirm identify we ask the following documents are shown to the Direct Payments Team when setting up the account.
- Photographic information e.g. a Driving Licence or Passport
- Proof of address e.g. a bill for water, electricity or gas
- A national insurance number
Once we complete your account set up, you have to register the account it to get activated. This is quick and simple step which you can do by calling AllPay Ltd on 0330 808 0102 and at any UK ATM where this service is available.
Please read the Agreement and ID check requirements for more information.
Returning fund balances
Funds on your card will be returned to the Council and we will talk to you to make sure we don’t owe you any money.
Contact AllPay
Or call AllPay Ltd Customer Services on 0330 808 0102.
This service will cost the same as a local rate call from your landline and mobile and may be included in inclusive call plans
About AllPay Ltd
The AllPay prepaid card is issued by AllPay Ltd pursuant to license by Mastercard International Incorporated. AllPay Ltd is a company regulated by the Financial Conduct Authority (FRN 900539) for the issuance of electronic money. Head Office and registered address:
Fortis et Fides
Whitestone Business Park
Whitestone
Hereford
Herefordshire
HR1 3SE
(Company No. 02933191)
Mastercard® is a registered trademark of Mastercard International Incorporated.