We are responsible for services for children, young people and their families in relation to:
- education
- community health
- social care
We welcome all feedback from our service users. It is not within our remit however to investigate complaints about schools. We recommend that you contact your child’s school direct.
Compliments and Comments
Would you like to compliment one of our employees or teams? Would you like to make a comment on any aspect of our service? If so, please contact us using the details on the page.
Complaints
Should you need to make a complaint about our services, please note that the Complaints Procedure cannot be used to challenge the opinion of a professional. We are also not permitted to look into matters that are current:
- Court proceedings
- Tribunals
- Disciplinary proceedings
- Criminal proceedings
In some circumstances a complaint investigation can be deferred until these proceedings have concluded. However, it is not possible to challenge a decision made by any of the above proceedings through the Complaints Procedure. This is a matter for you to discuss with your legal representative.
How to make a complaint
Procedures: Non Statutory
Procedures: Statutory
You can also view our Customer Feedback Policy.
View our Easy Read guide on how to make a complaint
The Local Government and Social Care Ombudsman
You can contact the Local Government and Social Care Ombudsman (LGSCO) at any stage of your complaint. However, the LGSCO will usually recommend that the complaint is initially pursued via our Complaints Procedure.
The LGSCO has a fast track procedure for dealing with complaints made by, or on behalf of, children and young people up to the age of 19 (or 25 if they have a disability).
You can contact the LGSCO at:
Local Government and Social Care Ombudsman
PO Box 4771
Coventry
CV4 0EH
Phone: 0300 061 0614