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Complaints about housing conditions


What we can help you with?

We have responsibility for ensuring minimum standards are achieved in private rented housing.

Through our work we aim to ensure that all housing within the private sector is:

  • in a good state of repair
  • decent
  • safe for the occupants to live in

We deal with concerns such as:

  • damp and mould
  • the provision of adequate heating
  • fire safety
  • provision of adequate kitchen and bathroom facilities
  • overcrowding
  • reducing the risk from slips, trips and falls

If necessary, we can take enforcement action against private landlords. This is to ensure that work is undertaken to bring the property up to the required standard. 

Follow our step by step guide to help resolve the problems with your accommodation. Use the links at the bottom of the page to move through the steps. You can call or email us as well if you need to.

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Use our contact us form