Requesting an internal review
If you don’t agree with a decision that we make on your homeless application, you can usually ask us to review it.
The decision letter will tell you if you can ask for a review.
You can request a review either verbally or in writing. It helps if you give your reasons for requesting a review in writing. You can get help from an advice agency to put this information forward.
You can send a request for a review by email to:
You have 21 days from the date of the decision to request a review. If you miss the deadline, you lose your right to a review. You can ask us to accept a late request, but we are not obliged to accept it.
You, or someone acting on your behalf, may make written representations to the authority in connection with the review.
The procedure on internal review
The review will be carried out by a senior officer who has not been involved in the decision.
The deadline for the outcome of a review is normally 8 weeks after you requested the review.
You can ask us for us temporary accommodation pending the outcome of the review, but we are not obliged to provide this.