You can only apply to us to review our assessment of your property and exchange your rubbish bin or sack once we've started rolling out the new service in your area and delivered your bin or sack to you.
If you haven’t taken delivery of your new bin or sack yet, you must wait until it's delivered to see how it fits your property first.
Please only apply once your property information in My Area shows your bins have been delivered. It can take up to 48 hours from delivery of your bins for the information in My Area to update.
If, when your bin or sack arrives, you think we've assessed your property incorrectly and it won't work for your home, you can ask us to review our assessment of your property.
Find out how we allocate your home a bin or sack by visiting the About your new bins webpage.We will exchange your bin or sack under specific circumstances. The criteria include:
- if there are 3 or more steps between where your wheelie bin is stored and your property boundary
- the amount of outside space available for you to store a wheelie bin
- if we use a specialist vehicle to access your property to collect your rubbish
You can check when your bin or sack is due to be delivered by entering your address on the My Area page of our website.
Apply to exchange your rubbish bin or sack
If you think you meet one of the criteria above, you can apply to us to review our assessment of your property and exchange your bin or sack.
Apply to exchange your bin or sack using our Rubbish Container Change Request From
Assisted collections
If no one in your household is able to move a wheelie bin because of a mobility issue, health condition or disability our crews can provide you with an assisted collection.