When your new bins are delivered, please check that you've received:
- a silver kitchen food waste caddy
- a green food waste collection caddy
- a wheelie bin or sack for rubbish
- and an information leaflet
Make sure no wheels are missing, handles broken or lids damaged
People who live in properties with shared bins will get a silver kitchen caddy only.
If there are bins missing or damaged, you can make a Service Complaint using the link below to tell us there's a problem.
- Enter your postcode and find your address.
- Select the Property Complaint Type - either:
- Container(s) delivered damaged, or
- Container(s) not delivered
The 'Tell us there's a problem' link below sends your report direct to our contractor Biffa Municipal Ltd. It should only be used to report a problem with your bin delivery.
It should not be used to provide feedback or to ask us to exchange your bin or sack, as both need to be reviewed by Cornwall Council.
Each form relates to one single address, you cannot report problems at multiple addresses on the same form, eg, yours and a neighbour's. We need a separate form for each address.
It can take up to 2 days for our contractor to confirm that they've delivered your bins and for our system to update. If your bins aren't showing yet in the form, please check back again tomorrow.