Appeals for Travel Assistance

Stage 1 Appeal - Review by a Senior Officer

Stage 1 appeals must be submitted within 20 working days from receipt of the Local Authority's decision.

Appeals will generally be considered within 20 working days of receipt.  Many appeals will be considered more quickly, while complex cases may take longer.

Appeals are considered by a Senior Officer within the Transport Coordination Service.  The officer will review the original decision and respond with a detailed written outcome setting out: 

• The nature of the decision reached;
• How the review was conducted (including the standard followed);
• Information about other departments and/or agencies that were consulted as part of the process;
• What factors were considered;
• The rationale for the decision reached;
• Information about escalation to stage two (if applicable).

Make a stage 1 appeal

Stage 2 Appeal - Review by the Council's Appeals Committee

Stage 2 appeals must be received within 20 working days from receipt of the Local Authority's Stage 1 Appeal decision.

Appeals will generally be considered within 40 working days of receipt, while complex cases may take longer.

Appeals are considered by Cornwall Council's Appeals Committee.  The Committee is made up of three elected Cornwall Councillors.  The Councillors are independent of any previous decisions which have been made regarding the application.  The Appeals Committee will review the original decision and respond with a detailed written outcome setting out: 

• The nature of the decision reached;
• How the review was conducted (including the standard followed);
• Information about other departments and/or agencies that were consulted as part of the process;
• What factors were considered;
• The rationale for the decision reached

Make a stage 2 appeal

Please email the completed for to studenttravel@cornwall.gov.uk.

The decision of the Appeals Committee is final and there is no further right of appeal.  However, a complaint can be made to the Local Government and Social Care Ombudsman. This can be done if the complainant considers that there was a failure to comply with the procedural rules. Or if there are any other irregularities in the way the appeal was handled.